Shipment and Costs

How it is dispatched?

The dispatch of the ordered product occurs within the Federal Republic of Germany by Post/DHL or a comparable package service. We try to use the most favourable transport company for you.

Delivery Period?

We usually dispatch ordered goods to transport to the customer within 48 hours after receipt and confirmation. This period is delayed by Sundays and holidays.
The processing time can also be prolonged for example by missing goods or credit assessments in single cases. You are informed in case of such delays. We carry the risk for damage or loss of the goods on the transport way to the customer.
For deliveries abroad see 'International'.

Shipping Costs?

The shipment of ordered goods is done within the Federal Republic of Germany via mail or comparable parcel service. We make effort to use the most cost effective transport option. In addition to the purchase price of the goods we bill shipping costs per order amounting to € 5.85 including VAT. We offer free shipping for order values above € 120.00.
Deliveries abroad are processed via international service provider companies. See 'International'. 

Order Value

A minimum order value of € 20.00 is applicable to the Federal Republic of Germany. For orders abroad a minimum order value of € 25.00 is applicable. We bill the minimum order value for orders with a lesser goods order value. 

Important Information
Should it come in spite of all care by the delivery to a damage, we will refund the damaged articles free of charge.

Please, follow the following approach: Damages in transit are to be complained immediately, on the time of access of the product, by the deliverer.

Also TIEKIDS has to be immediately informed, in written form, about the damages.

Please, read in addition our Terms & Conditions.

We thank you for your appreciation and your assistance.