Cancellation Policy

Return rights/cancellation policy

Return rights/cancellation policy

You can revoke your contract agreement (order) within 2 weeks without statement of reason in text form (e.g. letter, fax, email to shop@tiekids.de) or by returning the goods, unless you acted in performance of your commercial of independent professional purpose (order by entrepreneur). The term commences at the earliest with receipt of the goods and not prior to the fulfilment of our information obligations according to § 312 c) and e) BGB in association with §§ 1 and 3 BGB-Info VO and also not before the purchase contract became binding for you by your agreement to the purchased object. Timely dispatch of the cancellation or the object is sufficient to adhere to the term. The return shipment is done at our risk. The cancellation shall be addressed to:

TIEKIDS

In den Weiden 19

40764 Langenfeld
Germany

Fax: +49-2173-74267
e-Mail: shop@tiekids.de 

The right to cancellation is not given for goods that were produced according to customer specification or are clearly tailored to personal needs.

We will pay the costs of return shipment, with the following exceptions:

- if the value of the goods does not exceed a value of € 50.00 and the delivery corresponded to the order,

- you already processed or modified the goods.

Consequences of return/consequences of cancellation

In case of an effective cancellation, the mutually received services are to be returned and possibly derived benefits (e.g. advantages of usage) shall be handed out. In case of a worsening of the goods, you must pay us damage compensation insofar applicable. This is not applicable for the surrender of objects if the worsening is only due to the examination of the object as would have been possible to you in a store. Apart from that you can avoid the obligation to value compensation for a proper use of the object by not using the object as your property and refraining from all actions that reduce its value.